How We Keep Your Documents Secure

When you upload sensitive documents to any online service, security should be your top concern. At PDFe, we've built our platform with security at its core, implementing multiple layers of protection to ensure your documents remain private and secure.

End-to-End Encryption

Every file you upload to PDFe is encrypted using industry-standard AES-256 encryption before it leaves your device. This means:

• Your documents are encrypted in transit using HTTPS/TLS protocols
• Files are stored encrypted on our servers
• Even our technical staff cannot access your document contents
• Encryption keys are managed separately from your data

Automatic File Deletion

We understand that document privacy requires more than just encryption. That's why PDFe automatically deletes your files:

• Processing files: Deleted immediately after processing is complete
• Temporary files: Removed within 1 hour maximum
• Cache files: Cleared every 24 hours automatically
• User accounts: All associated files deleted when accounts are closed

Zero-Knowledge Architecture

Our system is designed so that PDFe never has access to your unencrypted documents:

• Processing happens in isolated, encrypted containers
• No permanent storage of user document content
• Metadata is minimized and encrypted separately
• No access logs contain document information

Infrastructure Security

Our technical infrastructure follows industry best practices:

• Server Security: Regular security updates and patches
• Network Protection: Firewalls and intrusion detection systems
• Data Centers: SOC 2 Type II certified facilities
• Monitoring: 24/7 security monitoring and incident response

Compliance and Certifications

PDFe maintains compliance with major data protection regulations:

• GDPR: Full compliance with European data protection laws
• CCPA: California Consumer Privacy Act compliance
• HIPAA: Healthcare data protection standards
• SOC 2: Annual third-party security audits

What You Can Do to Stay Secure

While we handle the technical security, there are steps you can take to protect yourself:

Use Strong Passwords

• Create unique passwords for your PDFe account
• Use a password manager to generate and store complex passwords
• Enable two-factor authentication when available

Be Cautious with Sensitive Documents

• Consider removing highly sensitive information before uploading
• Use password-protected PDFs for additional security
• Verify you're on the official PDFe website (check the URL)

Keep Your Software Updated

• Use updated browsers with the latest security patches
• Keep your operating system current
• Use antivirus software on your devices

Transparency and Accountability

We believe in transparency about our security practices:

• Security Reports: Annual security audit results published
• Incident Disclosure: Prompt notification of any security incidents
• Privacy Policy: Clear explanation of data handling practices
• Contact: Direct line to our security team for concerns

Reporting Security Concerns

If you discover a security vulnerability or have concerns about your data:

• Email our security team directly at security@pdfe.com
• Use our bug bounty program for responsible disclosure
• Contact us through encrypted channels if needed
• Expect a response within 24 hours for security issues

The Future of Document Security

We're continuously improving our security measures:

• Implementing zero-trust security architecture
• Exploring blockchain-based document verification
• Adding advanced threat detection capabilities
• Expanding compliance certifications globally

Conclusion

Document security is not just about technology—it's about trust. We've built PDFe with the understanding that your documents often contain your most sensitive information. Our multi-layered security approach, combined with transparent practices and user education, creates a secure environment for PDF editing.

Remember, security is a shared responsibility. While we provide the technical safeguards, following best practices on your end ensures the highest level of protection for your documents.